How do I determine my size?
Please refer to the size chart below. If you still have questions regarding your size please give us a call.
Where are your products made?
All of our garments are designed and manufactured in New York City.
Where do you ship from?
We ship all of our packages from New York City
When will my order ship and how long will it take to get to me?
Your order will normally ship within two business days. If you need something expedited please give us a call to see if we can accommodate you. Please allow three to seven business days for your order to arrive.
How do I track my order?
When your item ships you will be emailed a UPS tracking number with which you can follow your order’s progress until it reaches you.
What is your return policy?
You may return an item for refund to the same method of payment, if it is sent back to us within 14 days of receipt, in its original condition and with all original tags attached. Please see the Returns section for more detail.
Where do I send my return?
Please send returns to:
ATTN: E-Comm Returns
Alice & Trixie
265 West 37th Street, 11th Floor
New York, NY 10018
When will my credit card be refunded?
We will refund the original credit card used to place the order within 3 business days of receipt of your return.
What are my shipping options?
We ship via UPS. Your order can be expedited by choosing 2nd Day or Next Day delivery on the Checkout Page for an additional fee.
Do you charge sales tax?
We charge sales tax for items shipping to New York.
How do I care for my product?
Unless otherwise instructed, all of our garments must be dry cleaned by a cleaner familiar with fine silk.
How do I use a promo code?
On the checkout page you will find a box to enter a promo code.
Where can I buy Alice & Trixie in person?
Please refer to our store locator to find your nearest Alice & Trixie retailer.
Can I place an order by phone?
We welcome orders by phone. Please call 855-335-8585 between 10 am and 5 pm EST, Monday – Friday.
How do I return something purchased with a gift card?
Anything purchased with a gift card can be returned following the guidelines in our Returns section. Your refund will be an online store credit.