ORDER STATUS AND TRACKING
When you place an order you will be emailed an order confirmation. The status of your order is then in process until it is shipped. At the time of shipment you will be emailed a tracking number so you can follow your shipment until it reaches you.
We accept American Express, Visa and MasterCard. International customers must use a valid international credit card. If the credit card cannot be verified as belonging to the person placing the order, the order will not be processed.
CANCEL OR CHANGE AN ORDER
To cancel or change an order, contact customer service at firstname.lastname@example.org or 855-335-8585. We will do our best to accommodate your request. Please note that once your order has shipped, we will be unable to cancel it.
If you wish to add items to your order after the order is placed, you must place a new order for the additional merchandise. We will do our best to ship these orders together. At times, however, we will not be able to process the orders together and will have to ship separately.
SALES TAX, CUSTOMS AND DUTIES
Sales tax will be charged only on orders being shipped to New York.
Shipping charges for international orders do not include taxes or duty. International customers are responsible for any customs, duties, foreign taxes or other fees imposed by their country on imported merchandise. Abandoned or undeliverable packages are the responsibility of the customer. Please contact your customs office for information regarding fees for merchandise ordered from another country.
Alice & Trixie offers its customers promotional deals from time to time but certain restrictions apply. Only one code may be used per order. Merchandise on sale and other items may be excluded from special offers. Codes may not be applied after an order has been processed.
ORDERS BY PHONE
If you would like to place an order by telephone, you may call anytime Monday through Friday from 10 am to 5pm EST. Our telephone number is 855-335-8585.